About Me


PM building AI systems that earn trust at scale
Cynthia Mengyuan Li

Cynthia Mengyuan Li

Product Manager · AI decision systems · Trust & safety · Enterprise AI

Who I Am

I build AI decision systems for high-stakes environments where policy, accuracy, and scale all matter. Examples include routing low-confidence claims to escalation instead of one automatic pass and what it takes to move from one API call to a production agent.

I turn unclear, high-impact problems into systems you can run: when RAG is the wrong abstraction, harm mitigation across model, grounding, and UX, and automation with human review plus clear quality signals.

I’ve shipped at Volvo Cars, SAP, Airwallex, and Alibaba across Europe, Asia, and the U.S., from trade compliance and procurement to cross-border commerce and payments. I’ve written about discovery and ROI for procurement AI and governed metrics through the semantic layer. Across domains, the common thread is AI that helps people decide under uncertainty.

I’m particularly focused on:

Platforms

AI decision platforms and internal systems at scale

Trust & safety

Governance and safeguards for production AI

Adoption

Transparent systems people can rely on

Outside of work, I build small apps and internal tools, and write about technology, career growth, and women in tech.


What Others Say


Education

Georgia Institute of Technology

Atlanta, GA

MSc. in Computer Science & MSc. in Structural Engineering

GPA: 3.8/4.0

Hong Kong University of Science and Technology

Hong Kong

Bachelor of Engineering (B.Eng.), Structural Engineering and Computer Science

Honors

Waseda University

Tokyo, Japan

Exchange Student

University of New South Wales

Sydney, Australia

Exchange Student

Awards & Honors

  • Gold Award of 2014-2015 President's Cup of Hong Kong University of Science and Technology, first winner in my major
  • HKSAR Government Scholarship Fund - Reaching Out Award
  • Ranked 78th out of 250,000 students in Province (top 0.03%) in the Gaokao (China's Nationwide Unified Exam for Universities)
  • Awarded the 2nd Prize in the Chinese Physics Olympiad (CPhO)
  • Received the 3rd Prize in the National High School Biology Competition

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